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How cahya toto Handles Your Personal Data

Your account data — including the wallet details you use with DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA wallet data protectedOVO & GoPay account info securedAccount access via OTP onlyData retention policy appliedContact us to request changes
cahya toto How cahya toto Handles Your Personal Data
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How to Reach Us About Your Data

Team online

Live Chat

Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data and privacy questions.

Email Support

Send a written request to our support address for data access, correction, or deletion queries. We respond to privacy requests within a reasonable timeframe.

Account Settings

Some data preferences — including communication opt-outs and linked wallet details for DANA, OVO, GoPay — can be updated directly inside your account settings page.

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How We Protect and Manage Your Information

Account Security

Every login is verified through a one-time PIN sent to your registered mobile number. We do not store your DANA, OVO, or GoPay credentials — only the transaction reference needed to process your request.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can block non-essential cookies through your mobile or desktop browser settings without losing account access.

Data Retention

Account records are kept for as long as your account is active and for a period after closure as required by applicable regulations. Transaction logs tied to DANA, OVO, and GoPay payments follow the same retention schedule.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion of your account data. Submit these requests through live chat or email and we will confirm receipt promptly.

Common Questions About Your Privacy

We collect your name, email address, mobile number, and the e-wallet account reference you use — DANA, OVO, or GoPay. Device and session data is also logged to protect your account from unauthorised access.

We store only the transaction reference needed to process your deposit or withdrawal. Your full wallet credentials stay with the payment processor; we do not hold or have access to your wallet PIN or password.

Send a data access request through live chat or our support email. Include your registered email address so we can verify your identity before releasing any account information.

Yes. Submit a deletion request via live chat or email. We will process it in line with applicable regulations — some transaction records may need to be retained for a legally required period before full deletion.

We share data only with the payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers who help us operate the platform. We do not sell personal data to advertisers or data brokers.

Session cookies keep you logged in; analytics cookies help us fix slow-loading pages. You can disable non-essential cookies in your browser settings. Turning off session cookies may affect your ability to stay logged in.